{"id":6316,"date":"2018-07-07T11:20:12","date_gmt":"2018-07-07T09:20:12","guid":{"rendered":"https:\/\/www.selezionedelphina.com\/?p=6316"},"modified":"2018-12-17T15:39:29","modified_gmt":"2018-12-17T14:39:29","slug":"returns-and-shipping","status":"publish","type":"post","link":"https:\/\/www.selezionedelphina.com\/en\/terms\/returns-and-shipping\/","title":{"rendered":"Returns and shipping"},"content":{"rendered":"<p><a name=\"_GoBack\"><\/a><\/p>\n<h2>Shipping and deliveries<\/h2>\n<p>Delphina Selection ships to all EU countries, by express courier<\/p>\n<p>We ship with <strong>EWINE SECURE PACK<\/strong><\/p>\n<p>Delivery costs are calculated at the time of order, with the insertion of the exact place of destination in relation to the weight of the goods and size. With some promotions, transport prices may be discounted or even free.<\/p>\n<ul>\n<li>We deliver in Italy in 3-4 working days and in the European Union in 6\/8 working days.\n<li>Duties and customs fees, where charged are always to be borne by the customer.\n<li>Duties, customs fees and shipping costs cannot be reimbursed in cases of goods being returned.\n<\/ul>\n<p>It is essential to check the integrity of the packages and to question the carrier in case of damages and\/or anomalies present in the shipment. Delphina Selection declines all responsibility for the acceptance of an anomalous package not queried in the presence of the carrier.<\/p>\n<p>Any eventual replacement and redelivery costs will be entirely at our expense.<\/p>\n<h2>Exclusions to the right to withdrawal<\/h2>\n<p>The right of withdrawal is granted only to natural persons (consumers), with the exclusion therefore of retailers or individuals who for whatever reason purchase for resale to third parties. The right of withdrawal does not apply to goods individually packaged or clearly personalized or which by their nature are likely to deteriorate (foodstuffs, wines, spirits and beverages), are sealed and cannot be returned for reasons of hygiene or those related to health protection and have been opened after delivery.<\/p>\n<h2>Timescale for return of goods<\/h2>\n<p>The customer is requested to send the goods back or to deliver them to Delphina S.p.A. without undue delay and in any case within 14 days from the day on which he\/she has communicated the intention to withdraw from this contract. The deadline is met if the customer sends back the goods before the expiry of the 14-day period.<\/p>\n<h2>Refunds<\/h2>\n<p>If the customer withdraws from the contract, he will be reimbursed all the payments he has made to Delphina SpA, including delivery costs, without undue delay and in any case no later than 14 days from the day on which he has sent the notice of withdrawal.<\/p>\n<p>The refund may be withheld for more than 14 days only until the customer has proved that he has returned the goods or until they have been received by Delphina SpA, depending on which situation occurs earlier.<\/p>\n<p><h2>Diminishment of the value of goods<\/h2>\n<p>The customer is responsible for the diminution of the value of the goods resulting from any  handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping and deliveries Delphina Selection ships to all EU countries, by express courier We ship with EWINE SECURE PACK Delivery costs are calculated at the time of order, with the insertion of the exact place of destination in relation to &hellip; <a href=\"https:\/\/www.selezionedelphina.com\/en\/terms\/returns-and-shipping\/\">Readmore<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[130],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - 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