- I can’t find a product I saw some time ago
Delphina Selection updates the catalogue daily and the articles available are generally available immediately. For this reason some products are not displayed, or on other occasions only temporarily.
- When can the order be considered as having been processed?
The order may be considered as processed when the video message appears indicating the successful transaction (credit card). The customer also receives an e-mail notification from Delphina Selection with the order summary submitted.
Customers registered with Delphina Selection can track their orders by authenticating themselves in the reserved area. - How can I get a receipt for my order?
All customers receive a summary of the order submitted in the e-mail box specified when filling out the order form.
Customers registered with Delphina Selection can view and print the relative forms of their orders at any time by authenticating themselves in the reserved area. - How can I check the balance of purchases made?
You can check the balance at any time by clicking on the icon at the top of the screen.
Remember that shipping costs will then be added to the total costs. - What are the delivery times?
Shipping is handled by BRT and customers who buy on www.selezionedelphina.com will receive the goods in a time span ranging from 24 to 48 hours for Italy and from 3 to 6 days for the European Union.
- How much are transport costs?
Delivery costs vary with the destination, the weight of the goods and their volume.
Discounts are applied based on minimum orders. - How is my privacy protected?
www.selezionedelphina.com uses users’ browsing habits tracking systems (cookies) and in the absence of prior consent, personal data provided by customers will not be used for commercial information or for sending advertising material.
Read how Delphina Selection respects your privacy. - Which document accompanies the goods?
The goods being shipped are accompanied by a summary of the order.
An invoice can be requested. - What happens if I am not at home when the delivery is made?
In the event that it is not possible to deliver the goods because there is no one at the address of the recipient, the courier leaves a written notification in paper format with the references of the shipment.
The recipient is obliged to contact the local branch office as soon as possible to arrange a return within 5 days. - Is there a fixed minimum amount?
No, there is no minimum charge.
Discounts on shipping costs are applied depending on pre-established amounts spent.
