General conditions of sale in use in Delphina Selection – Delphina S.p.A.
The general terms and conditions of sale (hereinafter referred to as “TERMS AND CONDITIONS”) govern the relations between the users of the www.selezionedelphina.it website and the Delphina S.p.A. company based in Località Cala di Lepre, 07020 Palau (Italy), VAT number 01541220909 and registered with the Chamber of Commerce of Sassari. Delphina S.p.A. reserves the right to modify certain provisions of the General Conditions of Sale and therefore advises its customers to consult them before each purchase from the www.selezionedelphina.com site.
The confirmation of an order implies the tacit reading and acceptance of the general conditions of sale present at that time on the site.
Purchases
After choosing the article you can add it to the cart indicating the desired quantity, you can also change the quantities or delete the selected items and finally complete the order by clicking on the FINISH THE ORDER button or continue shopping.
Products are usually available, but it may be the case that multiple purchases of the same item from more than one customer may make availability no longer immediate.
There is no requirement for a minimum quantity to proceed with an order and it is not mandatory to register on the site.
To complete the purchase you must enter the purchaser’s data and if you want to send it to an address other than your own, you must tick the box and enter the data relating to the new recipient.
To process your order quickly we need all the required data to be provided accurately.
Customers who have previously registered will find the form already completed.
It is possible to request an invoice.
After entering the data you will see a summary of the order where you can check the goods ordered, prices, VAT rates and shipping costs.
At this point you can change the data entered or proceed with the payment. Having done so, you will receive an email summing-up the order you have entered.
Registered customers can follow the progress of their orders online.
Delphina Selection assumes responsibility for shipping until delivery.
Orders received from Friday to Sunday will be prepared the following Monday and orders received on holidays will be processed the first working day following the order.
Cancellations
Orders not yet processed may be canceled by sending an email to selezione@delphina.it
Registered customers can cancel orders directly in the reserved area.
Payment will be reimbursed in the form used by the customer.
Vat and currencies
All prices on this site are indicated in Euros and inclusive of VAT. Delphina S.p.A. applies the VAT rates envisaged by Presidential Decree 633/72 with the related exceptions for subjects residing in the European Union or outside of it.
For businesses and professionals, goods are always sent with a summary of the order and the invoice is sent by e-mail at the time of the order.
For private customers, goods are sent accompanied by a summary of the order (pursuant to Article 2, paragraph 1 of Presidential Decree 696/96 (exemption from the obligation to issue tax documents for mail order sales) and at the customer’s request Delphina SpA will still issue an invoice that will be sent to the customer via e-mail at the time of fulfilling the order. The request must be made when ordering.
Payment methods
The payment system is managed by PayPal, world leader in the management of secure payments and certificates for the Internet. All major international credit cards are accepted. This system gives us the possibility to serve you even better and above all with greater speed and security.
Instructions for payment by credit card.
What is PayPal?
PayPal is a service that allows you to pay for your purchases via Internet with a credit card instantly and in total security. The benefits for the purchasers are the complete security of payments that can be sent quickly, with a simple click and without commissions being charged to the customer!
How can I pay with PayPal?
You can pay either by being already registered with PayPal, by entering your e-mail address and password at the appropriate time, or for those who are not PayPal customers and do not want to register, you can enter your personal data together with your credit card number without having an account. Your personal information will remain protected and Delphina Selection will receive an e-mail from PayPal with confirmation of payment.
Under no circumstances will your credit card details be made known to Delphina Selection.
Warranty
All Delphina products, excluding food products, are covered by a 24-month warranty for conformity defects, pursuant to Legislative Decree no. 24 of 2nd February 2002.
The 24-month warranty is valid only for individuals/consumers: for retailers or individuals who under whatever name or for whatever reason buy in order to sell to third parties, the warranty is valid for 12 months.
The essential characteristics of the products are listed within each product sheet. The images and colours of the products offered for sale may however not correspond to the real ones depending on the Internet browser and the monitor used.
Any breakages, construction defects that occur within 24 months of the date of purchase and attributable to the company after careful verification by our technicians, will justify the right to repair (or replacement with a new article) free of charge at our own expense within and no later than 30 (thirty) days from the date of request.
In the case of food products, if these are altered in their essential characteristics or are inedible, Delphina Selection undertakes to replace the goods with a new supply at their own expense no later than 30 (thirty) days from the date of delivery.
Defects due to accident, improper use and unauthorized alterations or repairs are excluded from the warranty.
Rights of withdrawal
Pursuant to art. 52 of Legislative Decree 206/2005 (Consumer Code), the consumer can withdraw from the purchase contract within 14 days from receipt of the goods or, in case of delivery of an article consisting of sections or multiple pieces, from the day in which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last section or pieces.
To exercise the right of withdrawal, the customer is obliged to inform DELPHINA S.p.A. of his/her decision to withdraw from this contract by means of an explicit declaration (e.g. a letter sent by post or e-mail). To this end, the customer can use the withdrawal form attached to the shipment, but it is not mandatory. Model B. Model withdrawal form pursuant to art. 49, paragraph 4.
To meet the withdrawal deadline, it is sufficient to send the communication concerning exercising of the right of withdrawal before the withdrawal period has expired.
The aforementioned communication must be addressed to:
- Servizio Clienti Selezione Delphina: SELEZIONE DELPHINA – DELPHINA S.p.A.
Località Cala di Lepre
07020 Palau OT Italia
E-mail selezione@delphina.it
Exclusions to the right to withdrawal
The right of withdrawal is granted only to natural persons (consumers), with the exclusion therefore of retailers or individuals who for whatever reason purchase for resale to third parties. The right of withdrawal does not apply to goods individually packaged or clearly personalized or which by their nature are likely to deteriorate (foodstuffs, wines, spirits and beverages), are sealed and cannot be returned for reasons of hygiene or those related to health protection and have been opened after delivery.
Timescale for return of goods
The customer is requested to send the goods back or to deliver them to Delphina S.p.A. without undue delay and in any case within 14 days from the day on which he/she has communicated the intention to withdraw from this contract. The deadline is met if the customer sends back the goods before the expiry of the 14-day period.
Refunds
If the customer withdraws from the contract, he will be reimbursed all the payments he has made to Delphina SpA, including delivery costs, without undue delay and in any case no later than 14 days from the day on which he has sent the notice of withdrawal.
The refund may be withheld for more than 14 days only until the customer has proved that he has returned the goods or until they have been received by Delphina SpA, depending on which situation occurs earlier.
Diminishment of the value of goods
The customer is responsible for the diminution of the value of the goods resulting from any handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Settlement of disputes
The sales contract between the customer and Delphina S.p.A. is concluded in Italy and regulated by Italian law. For the settlement of disputes relating to the interpretation, execution or termination of these general conditions of sale or individual purchase orders if the customer is a consumer in accordance with the Consumer Code, the jurisdiction of his municipality of residence or domicile will be exclusively competent if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Law Courts of Tempio Pausania, any other competent forum excluded.
Delphina S.p.A. hereby informs those users in their role as consumer as referred to in art. 3, paragraph 1, section a) of the Consumer Code (Article 52 of Legislative Decree 206/2005) which established a European platform for online settlement of consumer disputes (the so-called ODR platform).
The ODR platform is available for consultation at http://ec.europa.eu/consumers/odr/; through this ODR platform the consumer/user can consult the list of ADR bodies, find links to the site of each of them and initiate an online resolution procedure for the dispute in which he/she is involved.
Customer service
Assistance, specific requests, complaints or suggestions
Hours: Mon-Fri 9.00am-1.00pm / 2.00pm-6.00pm
Tel. (+39) 0789 790019 E-mail selezione@delphina.it
Copyright
All contents, including text, graphics, files, tables, images and information on this site are protected under the laws on copyright, patents and those related to intellectual property . Each product and company mentioned on this site are trademarks of their respective owners or holders and may be protected by patents and / or copyrights granted or registered by the appropriate authorities.
They can therefore be downloaded or used only for personal and non-commercial use: as a result nothing, not even partially if not explicitly indicated, may be copied, modified or resold for profit or for any other use.
Delphina S.p.A reserves the right to modify the website contents and legal notices at any time and without prior notice.